All returns will require a Return Authorization Number. ** No returns will be accepted without a Return Authorization Number under any circumstances.

For Money Back Returns:

* A Return Authorization Number must be requested within 30 days of receiving your product(s). (See form at bottom of page)
* In order to receive a refund, you must return the merchandise at your cost via UPS or FedEx. No shipping costs will be refunded. If your order included Free Shipping, the original shipping cost(s) will be deducted from your refund amount.
* Merchandise must be undamaged in new resalable condition, clean, in the original packaging and must include all items purchased including any manuals, blank warranty cards, video tapes/DVDs and all accessories provided by the manufacturer.
* All returns will be inspected to make sure they meet the above requirements. Returns that meet the above requirements will be refunded the purchase price (minus 15% restocking fee). The amount of any refund for merchandise with (missing/damaged) items or items showing (wear and tear) may receive partial credit proportional to the condition of the returned items at the sole discretion of CollarsAndFences.com.

For Warranty Returns:

* Please contact the manufacturer of the product under warranty. Please see the manufacturer's instructions enclosed with your original purchase or visit the manufacturer's website for warranty procedures. We have listed links to the different manufacturers below for your convenience.

Tri-Tronics  Dogtra Innotek SportDog PetSafe Garmin Unleashed Technology Perimeter Technologies DT Systems RoamEO MultiVet

For any questions regarding the above policies, please email us at returns@collarsandfences.com.