CollarsAndFences.com provides our customers with the best products and
the best customer service. We want you to be completely happy with
every purchase. If for any reason, you are dissatisfied with your
purchase, you are welcome to take advantage of our 30-Day Money Back
Guarantee. Our returns process is quick and simple. The policies we
have in place ensure that we can continually offer our customers the
best products at the lowest prices.
All returns will require a Return Authorization Number. ** No returns will be accepted without a Return Authorization Number under any circumstances.
For Money Back Returns:
* A Return Authorization Number must be requested within 30 days of receiving your product(s). (See form at bottom of page) * In order to receive a refund, you must return the merchandise at your cost
via UPS or FedEx. No shipping costs will be refunded. If your order
included Free Shipping, the original shipping cost(s) will be deducted
from your refund amount. * Merchandise must be undamaged in new
resalable condition, clean, in the original packaging and must include
all items purchased including any manuals, blank warranty cards, video
tapes/DVDs and all accessories provided by the manufacturer. *
All returns will be inspected to make sure they meet the above
requirements. Returns that meet the above requirements will be refunded
the purchase price (minus 15% restocking fee). The amount of any refund
for merchandise with (missing/damaged) items or items showing (wear and
tear) may receive partial credit proportional to the condition of the
returned items at the sole discretion of CollarsAndFences.com.
For Warranty Returns:
* Please contact the manufacturer of the product under warranty.
Please see the manufacturer's instructions enclosed with your original
purchase or visit the manufacturer's website for warranty procedures. We
have listed links to the different manufacturers below for your
convenience.
Tri-Tronics Dogtra Innotek SportDog PetSafe Garmin Unleashed Technology Perimeter Technologies DT Systems RoamEO MultiVet
For any questions regarding the above policies, please email
us at returns@collarsandfences.com.
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